Terms of service
Terms of Service
Last Updated: September 4, 2026
Welcome to ShineMints. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase.
1. Acceptance of Terms
By using this website, you confirm that you have read, understood, and agree to be bound by these Terms of Service, our Privacy Policy, and our Return & Refund Policy. If you do not agree to these terms, please do not use our website.
2. Eligibility
You may only use this website if:
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- You are at least 18 years old
- You are legally capable of entering into binding contracts
- You are purchasing products for your pet under your care, not for resale or commercial purposes
3. Products and Descriptions
We strive to display our products, including ingredients, benefits, and images, as accurately as possible. However, we do not guarantee that product descriptions, colors, or other content are entirely error‑free, accurate, or current.
All ShineMints products are dietary supplements for pets. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult a licensed veterinarian before starting any new supplement regimen.
4. Pricing and Payment
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- All prices are listed in [$] and are subject to change without notice.
- We reserve the right to modify or discontinue any product or discount at any time.
- By placing an order, you authorize us to charge the total order amount to your selected payment method.
- We accept payments via [Shopify Payments / PayPal / other payment methods you use].
- If a payment is declined or fails, we reserve the right to cancel or suspend your order.
5. Subscriptions and Automatic Renewal
Some of our products are offered on a subscription basis.
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- When you select a subscription plan, you agree to recurring charges at the frequency you choose (e.g., monthly, every 2 months, or quarterly).
- Your payment method will be automatically charged for each renewal period unless you cancel before the next billing date.
- You may cancel or modify your subscription at any time by logging into your account or contacting our customer service team at hello@shinemints.com.
- Cancellation requests must be submitted at least 24 hours before the next scheduled charge to avoid being billed for that period.
6. Order Acceptance and Cancellation
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
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- Product availability issues
- Errors in pricing or product descriptions
- Suspected fraud or unauthorized transactions
- Failure to verify your payment or shipping information
If we cancel your order, we will notify you and issue a full refund.
7. Shipping and Delivery
Shipping times and costs are provided at checkout. While we make every effort to deliver orders within estimated timeframes, we are not responsible for delays caused by carriers, customs, or other events beyond our reasonable control.
Risk of loss and title for products pass to you upon delivery to the shipping carrier.
8. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, icons, images, product designs, and software, is the exclusive property of ShineMints or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, display, or create derivative works of any content without our prior written permission.
9. User Conduct
By using our website, you agree NOT to:
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- Use the site for any unlawful purpose
- Attempt to gain unauthorized access to our systems or data
- Upload or transmit viruses, malware, or any harmful code
- Post false, misleading, or defamatory content
- Interfere with the proper functioning of the website
10. Disclaimer of Warranties
This website and all products and services provided through it are offered on an "as is" and "as available" basis, without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non‑infringement.
We do not warrant that:
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- The website will be uninterrupted, secure, or error‑free
- The results obtained from using the products or website will meet your expectations
- Any errors or defects will be corrected
11. Limitation of Liability
To the fullest extent permitted by law, ShineMints, its owners, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:
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- Your use or inability to use the website
- Any products purchased through the website
- Any content obtained from the website
- Unauthorized access to or alteration of your data
This limitation applies regardless of the legal theory on which the claim is based, whether contract, tort, negligence, strict liability, or otherwise.
12. Indemnification
You agree to indemnify, defend, and hold harmless ShineMints and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:
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- Your use of the website
- Your violation of these Terms of Service
- Your violation of any applicable law or third‑party rights
13. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on this page. Your continued use of the website after any changes constitutes your acceptance of the new terms.
14. Severability
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
15. Entire Agreement
These Terms of Service, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and ShineMints regarding your use of our website and purchase of our products.
16. Contact Us
If you have any questions about these Terms of Service, please contact us at:
📧 hello@shinemints.com